Refund policy
Return Policy
MatthewBruch.com accepts returns on unworn items within 14 days from the day you receive your shipment. All items must be returned in original packaging and condition with all tags and labels intact.
Items purchased at a discount of 50% or greater are considered Final Sale and ineligible for return or exchange without exception. All sale items purchased with an additional discount code are considered Final Sale.
MatthewBruch.com does not provide return shipping; you are responsible for shipping your return after you have received your return authorization. Please ship all returns via UPS, Fedex, or DHL. Once your return has shipped please provide us with the tracking number so we can ensure there are no issues with your return shipment.
Submit a return request
Click the "Log in" icon in the store's header menu, or go to the refund policy or a returns page, and then request a return.
In the "Email" field, enter your email address, and then click "Continue".
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code.
Click "Request return" for the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click "Request return".
If your return request is approved, then you receive an email with shipping instructions and will be supplied with the following address to ship your return to:
Matthew Bruch LLC
Attn: Returns
53 Bridge, Suite 405
Brooklyn, NY 11201
Returns will be processed and refunded within 3-7 business days of receipt.
Should you have any issues, please contact customerservice@matthewbruch.com to request a return authorization form and start the return process.